Privacy Policy

Effective Date: Nov 23, 2025   |   Last Updated: Nov 23, 2025

1. Introduction

Drivers Confidence ("we," "us," or "our") operates the website driversconfidence.com(the "Platform"). We provide automated assistance for contesting traffic infractions via Trial by Written Declaration. We are committed to protecting your personal information and prioritizing transparency, user empowerment, and a superior service experience.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform. This policy is drafted to comply with the California Consumer Privacy Act (CCPA).

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information").

Based on our technical architecture and service flow, we collect the following categories of information

A. Information You Provide Directly

  • Account Registration: When you create a user account, we collect your name and email address. We also store a securely hashed version of your password.
  • Identity Verification: To process your legal documents, we collect details from your driver’s license, including your name, address, and license number.
  • Traffic Ticket Details: We collect specific data regarding your citation, including the Citation Number, Court Name/Address, Violation Date/Time, Vehicle Code Section, Bail Amount, and the Officer's Name/Badge Number.
  • Case Context & Evidence: We collect information you provide during the "agentic interview" process, including weather conditions, traffic density, and your narrative of events. We also collect files you upload, such as photographs, diagrams, or dashcam footage.
  • Payment Information: While we do not store full credit card numbers, we collect payment status and transaction history associated with your orders.

B. Information Collected Automatically

  • Uploaded Documents (OCR): When you upload photos of your ticket or license, our system uses Optical Character Recognition (OCR) to parse and store the text data contained within those images.
  • Device and Usage Data: We collect standard web log data, including IP addresses and browser types, to ensure the security and proper function of our application.

3. How We Use Your Information

We use the collected information for the following business purposes:

  • Service Delivery:

    To dynamically generate the Request for Trial by Written Declaration (Form TR-205) and Attached Declaration (Form MC-031) populated with your "Statement of Facts".
  • Eligibility Screening: To verify if your violation code qualifies for a Trial by Written Declaration under California Vehicle Code (CVC) § 40902.
  • Transaction Processing: To process your one-time service fee payments via our third-party payment processor.
  • Communication: To send you status updates via your dashboard or email (e.g., "Your TBD defense package has been mailed" or "Decision received").
  • Security: To protect against fraud, unauthorized access, and to implement login throttling to prevent brute-force attacks.

4. Sharing Your Information

We do not sell your Personal Information. We only share information with third parties as necessary to provide our services:

  • Service Providers: We share payment data with Stripe, our payment gateway, to facilitate secure transactions21. Your credit card data is entered directly on Stripe's servers and is not stored on driversconfidence.com.
  • Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Court Filing (User Initiated): You understand that the final documents generated by Drivers Confidence are intended to be mailed by you to the Superior Court, at which point they become part of the judicial record.

5. Data Security

We implement "reasonable security procedures and practices" to protect your Personal Information as required by the CCPA. Our security measures include:

  • Encryption at Rest: Sensitive data, such as driver's license numbers, are encrypted in our database using Laravel's encryption facilities.
  • Encryption in Transit: All data transmitted between your browser and our servers is protected via HTTPS/TLS encryption.
  • Secure Authentication: Passwords are hashed.

6. Your Rights Under the CCPA

If you are a California resident, you have specific rights regarding your personal information.

A. Right to Know and Access

You have the right to request that we disclose certain information to you about our collection and use of your personal information. You may request a report of all the personal information we have collected about you via your User Dashboard.

B. Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained. Upon receiving a verifiable request, we will anonymize or delete your records from our database.

C. Right to Opt-Out of Sale or Sharing

We do not sell your personal information. However, pursuant to the CCPA, we provide a "Do Not Sell or Share My Personal Information" link in the footer of driversconfidence.com where you can manage your privacy preferences.

D. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

7. Data Retention

We retain your personal information, including your generated defense documents and case details, only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

8. Children's Privacy

Our Service is intended for licensed drivers. We do not knowingly collect personal information from anyone under the age of 16.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your CCPA rights, please contact us at: